Refund policy

Effective Date: 06 June 2026

Welcome to Fashankismot.com. Customer satisfaction is important to us, and we strive to provide quality fashion products for men and women. This Return & Refund Policy explains the terms and conditions under which returns, exchanges, replacements, and refunds are processed for purchases made through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. About Fashankismot

Business Name: Fashankismot
Website: Fashankismot.com
Category: Men & Women Fashion
GSTIN: 19BCEPN8881M1ZO
Email: fashankismot@gmail.com
Phone: 9735030518
Address: Bapulirchak, Mayahowri, Bakultala, Pin Code – 743337, West Bengal, India

2. Our Return Policy

We understand that sometimes a product may not meet your expectations. Therefore, we offer a return facility under specific circumstances.

Customers may request a return within 7 days from the date of delivery if:

  • The product received is damaged.
  • The product received is defective.
  • The product received is incorrect.
  • The product has a manufacturing defect.
  • The product delivered is different from the item ordered.

To be eligible for a return, the product must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned with original packaging.
  • Include all accessories, labels, invoices, and promotional items received with the order.

Returns that do not meet these conditions may be rejected after inspection.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or operational reasons.

The following items are generally non-returnable:

  • Innerwear and intimate apparel.
  • Socks and hosiery.
  • Personal-use fashion accessories.
  • Products damaged due to misuse by the customer.
  • Products returned without original tags.
  • Products showing signs of wear, washing, alteration, or use.
  • Gift cards, coupons, or promotional vouchers.
  • Clearance sale products.
  • Final sale items marked as “Non-Returnable.”
  • Customized or personalized products.

Fashankismot reserves the right to determine whether a returned item qualifies under the non-returnable category.

4. Return Request Process

If you wish to return an item, please follow these steps:

Step 1: Contact Us

Email us at fashankismot@gmail.com or call 9735030518 within 7 days of receiving your order.

Step 2: Provide Order Details

Include:

  • Order number
  • Customer name
  • Contact number
  • Product name
  • Reason for return
  • Clear photos of the product (if damaged or defective)

Step 3: Verification

Our support team will review your request and may request additional information if required.

Step 4: Return Approval

Once approved, we will provide return instructions.

Step 5: Product Pickup or Self-Shipping

Depending on service availability, we may arrange a pickup or request you to ship the product to our return address.

5. Condition of Returned Products

Before approving a refund or replacement, returned products undergo quality inspection.

The return may be rejected if:

  • The product has been used.
  • Original tags are missing.
  • The packaging is damaged beyond normal opening.
  • The item is stained, washed, or altered.
  • Essential accessories are missing.
  • The product does not match the return request.

Our inspection team's decision shall be final regarding product condition.

6. Exchange Policy

We understand that fashion purchases may occasionally require a different size or replacement.

Eligible products may qualify for exchange if:

  • Wrong size was delivered.
  • Wrong color was delivered.
  • Incorrect product was delivered.
  • Product arrived damaged.

Exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to:

  • Product availability.
  • Successful quality inspection.
  • Serviceability of the delivery location.

If the requested replacement item is unavailable, a refund may be issued according to this policy.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To expedite processing, provide:

  • Order number
  • Images of the product
  • Images of packaging
  • Description of the issue

After verification, we may:

  • Replace the product.
  • Exchange the product.
  • Issue a refund.
  • Provide store credit, where applicable.

Failure to report damage within the specified period may affect eligibility for replacement or refund.

8. Refund Eligibility

Refunds are generally approved in the following situations:

  • Product is returned and passes inspection.
  • Product is damaged or defective upon delivery.
  • Incorrect item was delivered.
  • Order was cancelled before shipment.
  • Product becomes unavailable after payment.
  • Exchange cannot be fulfilled due to stock unavailability.

Refund approval remains subject to internal verification.

9. Refund Process

Once a returned product is received and inspected:

  1. We will notify you regarding approval or rejection.
  2. Approved refunds will be processed through the original payment method whenever possible.
  3. Customers will receive confirmation via email or phone.

Refund processing timelines may vary depending on banks, payment gateways, and financial institutions.

10. Refund Timeline

Estimated refund timelines are:

Payment Method Refund Processing Time
Credit Card 5–10 Business Days
Debit Card 5–10 Business Days
UPI 3–7 Business Days
Net Banking 5–10 Business Days
Wallet Payments 3–7 Business Days
Cash on Delivery (COD) 5–15 Business Days

Please note that actual timelines may vary due to banking procedures beyond our control.

11. Cash on Delivery (COD) Refunds

For Cash on Delivery orders:

  • Refunds cannot be processed in cash.
  • Customers may be required to provide bank account details or UPI information.
  • Refunds will be transferred electronically after verification.

Incorrect banking information provided by the customer may delay processing.

12. Order Cancellation Policy

Customers may cancel an order before it has been shipped.

Cancellation requests can be submitted by contacting:

Email: fashankismot@gmail.com
Phone: 9735030518

Orders already dispatched from our warehouse may not be eligible for cancellation and may instead be processed under the return policy.

13. Cancellation by Fashankismot

In certain situations, Fashankismot reserves the right to cancel orders, including:

  • Pricing errors.
  • Inventory shortages.
  • Suspected fraudulent activity.
  • Payment verification issues.
  • Technical errors.
  • Compliance or legal concerns.

If we cancel an order after payment has been received, a full refund will be initiated.

14. Shipping Charges and Refunds

Shipping charges are generally non-refundable unless:

  • Wrong product was delivered.
  • Product arrived damaged.
  • Product arrived defective.
  • Error occurred on our side.

In approved cases, shipping costs may be reimbursed at our discretion.

15. Promotional and Discounted Orders

Products purchased during:

  • Seasonal sales
  • Clearance sales
  • Festival offers
  • Special promotions

may be subject to separate return and refund conditions.

Any promotional discount applied to an order may be adjusted during refund calculations.

16. Partial Refunds

A partial refund may be issued if:

  • Returned items show minor signs of handling.
  • Parts of the order are missing.
  • Original packaging is incomplete.
  • Promotional items are not returned.

The refund amount will be determined after inspection.

17. Fraud Prevention Measures

To maintain a secure shopping environment, we reserve the right to:

  • Verify customer identity.
  • Request additional documentation.
  • Reject suspicious return requests.
  • Limit return privileges in cases of repeated misuse.

Any fraudulent activity may result in account suspension and legal action where necessary.

18. Force Majeure

Refunds, returns, exchanges, and deliveries may be delayed due to circumstances beyond our control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Strikes
  • Government restrictions
  • Transportation disruptions
  • Internet outages
  • Public emergencies

Fashankismot shall not be liable for delays caused by such events.

19. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Inspecting products upon delivery.
  • Reporting issues promptly.
  • Returning products in original condition.
  • Following return instructions provided by our support team.

Failure to comply may affect refund eligibility.

20. Changes to This Policy

Fashankismot reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website. Customers are encouraged to review this policy periodically.

21. Contact Information

For any questions regarding returns, exchanges, cancellations, or refunds, please contact:

Fashankismot
Website: Fashankismot.com
Email: fashankismot@gmail.com
Phone: 9735030518
Address: Bapulirchak, Mayahowri, Bakultala, West Bengal – 743337, India
GSTIN: 19BCEPN8881M1ZO